Frequently Asked Questions
FAQs
What is your response time to pay invoices?
MY VIP CARE processes invoices daily, and pays invoices within seven working days.
How quickly do you respond to enquiries?
We respond to emails daily with the turnaround time for a participant Service Agreements ready for signing within 24 hours after we are contacted. With prompt telephone responses, we do our utmost to assist participants.
How much does plan management cost and is the cost taken out of my plan?
There is no cost to you, the NDIS adds additional funding to your plan to fund Plan Management services. Our fee is the standard NDIS fee.
Can I change my advocate or support person?
Yes, the participant has the right to change their support person or advocate at any time. MY VIP CARE needs to be informed and new arrangements will be made and signed off.
How to make complaints and give feedback?
MY VIP CARE is always happy to receive feedback regarding our services and support. If you have any compliments or complaints, please provide feedback either directly via phoning or emailing us. Alternatively you can provide feedback on our contact page here. Also you can provide feedback directly to the NDIS via their website www.ndis.gov.au
How to make complaints and give feedback?
MY VIP CARE is always happy to receive feedback regarding our services and support. If you have any compliments or complaints, please provide feedback either directly via phoning or emailing us. Alternatively you can provide feedback on our contact page here. Also you can provide feedback directly to the NDIS via their website www.ndis.gov.au
How to make complaints and give feedback?
MY VIP CARE is always happy to receive feedback regarding our services and support. If you have any compliments or complaints, please provide feedback either directly via phoning or emailing us. Alternatively you can provide feedback on our contact page here. Also you can provide feedback directly to the NDIS via their website www.ndis.gov.au
How to make complaints and give feedback?
MY VIP CARE is always happy to receive feedback regarding our services and support. If you have any compliments or complaints, please provide feedback either directly via phoning or emailing us. Alternatively you can provide feedback on our contact page here. Also you can provide feedback directly to the NDIS via their website www.ndis.gov.au
How to make complaints and give feedback?
MY VIP CARE is always happy to receive feedback regarding our services and support. If you have any compliments or complaints, please provide feedback either directly via phoning or emailing us. Alternatively you can provide feedback on our contact page here. Also you can provide feedback directly to the NDIS via their website www.ndis.gov.au
How to make complaints and give feedback?
MY VIP CARE is always happy to receive feedback regarding our services and support. If you have any compliments or complaints, please provide feedback either directly via phoning or emailing us. Alternatively you can provide feedback on our contact page here. Also you can provide feedback directly to the NDIS via their website www.ndis.gov.au
Get In Touch
Contact Us
My Vip Care team are here to assist you. If you have any queries please drop us a message and our team will endeavour to respond as soon as possible.
General Inquiries
Our support covers all areas of Brisbane.
Email us at general@myvipcare.com.au
Or call us now at 1300 181 949
Compassionate care, every step of the way.
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